Sales Policy for Min Shoes
At Min Shoes, we strive to provide a seamless shopping experience for our customers. Our Sales Policy outlines the terms and conditions related to purchasing products from our store. Please read this carefully to understand our guidelines and procedures for ordering, shipping, payments, and more.
Contact Information
- Hotline: 585-283-4052
- Address: 301 W State St, Albion, New York (NY)
- Email: info@novasmartsphere.com
1. Ordering Process
When you place an order with Min Shoes, you will receive an email confirmation detailing your order. Please review it carefully. If you notice any discrepancies, contact us immediately at info@novasmartsphere.com or call 585-283-4052. We reserve the right to cancel or refuse any order if we suspect fraudulent activity or for other legitimate reasons.
2. Payment Methods
We accept various payment methods, including:
- Credit and debit cards (Visa, MasterCard, American Express)
- PayPal
- Other secure online payment options
All transactions are processed securely through encrypted payment gateways to protect your sensitive financial data.
3. Pricing
All prices listed on the Min Shoes website are in USD and inclusive of applicable taxes unless otherwise stated. We reserve the right to change our prices at any time without prior notice. However, once you place an order, the price confirmed at checkout will apply.
4. Shipping and Delivery
We offer fast and reliable shipping options to ensure your shoes reach you as quickly as possible.
- Shipping time: Typically, orders are processed within 1-2 business days and shipped within 3-7 business days, depending on your location.
- Shipping rates: Shipping fees will be calculated and displayed at checkout based on your location and the size of your order.
- Tracking: Once your order is shipped, you will receive a tracking number to monitor your shipment’s progress.
5. Return and Exchange Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return or exchange it under the following conditions:
- Return period: You can return any unworn, undamaged items within 30 days of purchase for a full refund or exchange.
- Return condition: Items must be returned in their original packaging, with all tags attached. Shoes that show signs of wear or damage will not be accepted.
- Return process: To initiate a return, contact us at info@novasmartsphere.com or call 585-283-4052. We will provide you with instructions on how to return your item.
Note: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
6. Exchanges
If you wish to exchange an item for a different size or style, follow the same return process. Once we receive your returned item, we will process the exchange and send out the replacement. Please note that exchanges are subject to stock availability.
7. Cancellation Policy
You may cancel your order within 24 hours of placing it by contacting us at info@novasmartsphere.com or calling 585-283-4052. If your order has already been shipped, you will need to follow the return process to receive a refund.
8. Product Availability
While we strive to keep our inventory up to date, there may be times when an item is out of stock. In such cases, we will notify you immediately and provide the option to wait for restocking, select an alternative product, or cancel your order.
9. Warranty
All shoes purchased from Min Shoes come with a standard manufacturer’s warranty. If you receive a defective product, please notify us within 7 days, and we will arrange for a return or exchange.
10. Customer Support
Our team is here to assist you with any inquiries or concerns. If you need help with your order, please reach out to us via:
- Hotline: 585-283-4052
- Email: info@novasmartsphere.com
- Address: 301 W State St, Albion, New York (NY)
11. Changes to the Sales Policy
Min Shoes reserves the right to modify this Sales Policy at any time. Any changes will be posted on this page, and your continued use of our services will signify your acceptance of those changes.
Thank you for shopping with Min Shoes, where luxury footwear meets exceptional service!