Refund and Return Policy for Min Shoes

At Min Shoes, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we are happy to assist with returns or exchanges. Our Return Policy is designed to ensure a smooth process for you. Please review the details below.

Contact Information

1. Eligibility for Returns

You may return any item purchased from Min Shoes within 30 days of receipt for a full refund or exchange. To be eligible for a return, your item must meet the following conditions:

  • Unworn and undamaged
  • In the original packaging with tags attached
  • Accompanied by the original receipt or proof of purchase

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact our customer service team at info@novasmartsphere.com or call us at 585-283-4052 to request a return authorization.
  2. Once approved, you will receive instructions on how to ship the item back to us.

Please note: The cost of return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect item.

3. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Items purchased on final sale
  • Shoes that show signs of wear, damage, or alterations

4. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process mentioned above. Once we receive the item in its original condition, we will process the exchange based on stock availability. We recommend contacting us first to check stock availability.

5. Refund Process

Once we receive your returned item, it will be inspected to ensure it meets our return criteria. Upon approval:

  • Refunds will be processed to your original payment method within 5-7 business days.
  • You will receive a confirmation email once the refund is issued.

Note: Depending on your payment provider, it may take additional time for the refund to reflect in your account.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@novasmartsphere.com or call 585-283-4052. We will arrange for a replacement or refund, including covering the return shipping costs.

7. Cancellations

You may cancel your order within 24 hours of placing it by contacting our customer service team. If your order has already been shipped, you will need to follow the return process to receive a refund.

8. Contact Us for Support

For any questions or concerns regarding your return, please reach out to our team:

Thank you for choosing Min Shoes! We are committed to making your shopping experience smooth and enjoyable.